Privacy policy.

Last updated: 13 August 2026

EC Support respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect and use personal information when you visit this website, contact us or enquire about our services.

Who we are

EC Support is operated by Emily Couzens, trading as EC Support.

For the purposes of UK data protection law, EC Support is responsible for the personal information described in this Privacy Policy.

You can contact EC Support regarding privacy or data protection matters using the Contact page on this website.

Information we collect

When you contact us or submit an enquiry through this website, we may collect:

  • your name;

  • your email address and other contact details you provide;

  • your business or organisation name, where provided;

  • information contained in your enquiry; and

  • any other information you choose to provide.

When you visit the website, certain technical information may also be collected, such as information about your browser, device, IP address and how you use the website.

For more information about the use of cookies and analytics, please see our Cookie Policy.

How we use your information

We may use your personal information to:

  • respond to your enquiries;

  • provide information about our services;

  • take steps at your request before entering into a contract;

  • provide and administer our services if you become a client;

  • operate and administer our business;

  • comply with legal or regulatory obligations;

  • protect our legal rights and the security of our website; and

  • understand how the website is used and improve its performance.

We will only use your personal information where we have a lawful basis to do so.

Depending on the circumstances, this may be because:

  • it is necessary to take steps before entering into, or to perform, a contract with you;

  • we are required to do so by law;

  • it is necessary for our legitimate interests in operating and protecting our business and communicating with clients and prospective clients, where those interests are not overridden by your rights; or

  • you have given us your consent, where consent is required.

Where we rely on consent, you can withdraw it at any time.

Website hosting and cookies

This website is hosted by Squarespace. Squarespace may process certain technical information about visitors in order to provide, secure and operate the website.

We may also use website analytics to understand how visitors use the site.

Please see our Cookie Policy for more information about cookies, analytics and how you can manage your preferences.

Sharing your information

We do not sell your personal information.

We may share personal information where necessary with:

  • service providers who support the operation of our website or business;

  • professional advisers; and

  • public authorities, regulators or other parties where required or permitted by law.

Where another organisation processes personal information on our behalf, we take appropriate steps to ensure that it is handled in accordance with applicable data protection law.

International transfers

Some service providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will ensure that appropriate protections are in place as required by UK data protection law.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including where information needs to be retained to meet legal, regulatory, tax or accounting requirements or to protect our legal rights.

When personal information is no longer required, it will be securely deleted or anonymised as appropriate.

Your rights

Under UK data protection law, you may have the right to:

  • request access to the personal information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • ask us to delete your personal information in certain circumstances;

  • ask us to restrict the use of your information in certain circumstances;

  • object to certain uses of your personal information;

  • request the transfer of certain personal information; and

  • withdraw consent where we rely on consent.

These rights may be subject to certain legal limitations.

To exercise any of your rights, please contact us using the Contact page on this website.

Data protection complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the Contact page on this website.

We will acknowledge a data protection complaint within 30 days and will investigate and respond to it without undue delay.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Further information about your rights and making a complaint is available on the ICO website.

Links to other websites

This website may contain links to websites operated by third parties.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy information provided by any third-party website you visit.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the website, our activities or applicable law.

The latest version will be published on this page and the date above will be updated accordingly.